Customer Service at RocketMeds.store

Fast. Friendly. Reliable Support for Your Medication Needs.

At RocketMeds.store, we believe that great customer service is just as important as the quality medications we deliver. Whether you have a question about your order, need help with your prescription, or want guidance on our products, our friendly support team is here to help—every step of the way.

📞 How to Contact Customer Service

Have questions or need assistance? We’re available Monday through Friday, 9:00 AM to 6:00 PM (Eastern Time).

📦 Order Help & Tracking

You can track your order status anytime by logging into your account. Once your order ships, we’ll send you a tracking number via email. If you have concerns about delays, missing items, or cold-chain packaging, contact us immediately—we’ll make it right.

💊 Prescription Assistance

Need help uploading your prescription or contacting your doctor? We’ve made it easy:

  • Upload prescriptions securely during checkout

  • Or ask your healthcare provider to send it directly to support@rocketmeds.store

Need a prescription? Depending on your state, we may be able to connect you with a licensed provider for a quick evaluation.

🔁 Cancellations, Changes & Returns

  • Need to cancel or change an order? Email us within 1 hour of placing the order.

  • Returns: Due to health regulations, we do not accept returns on medications. If you received the wrong product or it arrived damaged, we’ll replace it or refund you.

🧊 Cold-Chain Delivery Questions

Many of our medications, including GLP-1 treatments, require temperature-controlled shipping. Our products are shipped in insulated packaging with ice packs to ensure they remain stable during transit.

If you have concerns about the temperature upon delivery, please contact us within 24 hours of receiving your package.

🤝 Customer Commitment

We’re committed to providing:

  • ✅ Transparent, honest service

  • ✅ Fast and discreet shipping

  • ✅ Secure handling of prescriptions and personal data

  • ✅ Clear communication every step of the way

Your health and satisfaction are our top priorities.

🌟 Need Help Now?

If you can’t find what you need on our FAQ or Product pages, don’t hesitate to reach out.

👉 Email us at support@rocketmeds.store and let us know how we can assist you.